The Beginning of a Complete War Game! Gunship Battle: Total Warfare!​​

Hello, Admirals!

This is GM Typhoon of 'Gunship Battle: Total Warfare'​

First of all, We apologize to all the admirals who have experienced inconvenience due to errors during World War and Server Invasion. World War and Server Invasion were developed at a great cost of time and efforts. 

The transfer for World War and Server Invasion, unlike ordinary server transfer, involves copying the account data because the account data need to be remained on the existing server while the player plays on another server. During this process, some admirers are unexpectedly unable to log in due to database overload. 

Since the World War updated, we have been trying to get rid of the errors through various ways, and we have confirmed that the errors have disappeared since the beginning of this year. However, the action to fix the server delay in April became an unexpected cause, and the issue occurred again. 

We deeply apologize for this, and we are currently doing our best to resolve this issue within this May. In addition, the person in charge have performed real-time monitoring and have recovered as quickly as possible but there were the Admirals who had missed was unable to log in for a long time, and we apologizes more to the Admirals. We will also proceed with additional compensation for our apologyWe will further strengthen our monitoring of this issue, and in particular, we will do our best to ensure that the person in charge can stand by and recover immediately until the above measures are completed.

Below are the history of our response after the World War content was updated and the information on future actions.

-Response Histoy-

June 2019 ~ December 2019 : Unloginable Issues occred during World War.

>Since the World War updated, some admirals have had an login error. We had been reducing the issue by continuously optimizing the server, but we had had to restructure the data base for a long time due to structural problems in our data base design.

December 2019 : Updated and Merged Data Base

>For the World war, we expanded the data base and chagned the structure.

December 2019 ~ March 2020 : Period of no issue

>It was a time when there were almost no issues due to data base expansion and restructuring.

April 11, 2020 : The issue reoccurred after removing a multiple packet restriction

>To reduce the server delay, we had removed a multiple packet restriction. It worked to reduce the server delay but the log-in issue was reoccurred due to the multiple request is enabled to the server.

April 25, 2020 : Added a multiple packet restriction again

>We added a multiple packet restriction only for World War. The relating issue was fixed but there were still data base delay in some actions and it caused to fail server transter and login the game.

May 9, 2020 :

>The cause of data base delay was identified and fixed. However, during World War on May 9, data base delays occrued due to more requests to move servers at on time than before, and at this point, some admirals had problems again.

-Future Actions-

May 23, 2020

>During the next week’s maintenance, additional measures will be taken not to occur the problem when the player moves to other server.

>We are expecting that the login error will no longer occur.

>However, the response to the server transfer may be delayed due to the temporary server overload, but the transering will succeed after a certain delay.

After the end of May 2020

>Server transfer queue will be added to prevent data base delay.

(It will be transfered within a few seconds in most situations.)

>We will respond as quickly as possible in the the event of unexpected issues.

>In addition, we are improving to be able to transfer even if there is work in progress at the base during World War. We will update it as soon as possible.

We will pay the compensation to all the admirers with apologizing for the inconvenience caused by the related errors, and additional compensation will be paid to admirers who participated in this World War and invasion.

We apologize once again for any inconvenience caused.

We will keep trying until the related errors disappear completely.

Thank you.

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